What should I do if I receive a damaged or defective product?
Do you offer international shipping?
What is your return/exchange policy?
Answers
LEDs use semiconductor diodes to emit light. Neon relies on electrified gas in glass tubes, providing a warm glow and a distinctive aesthetic. The choice depends on factors like brightness, flexibility, and the desired visual impact.
Nice Guy Neon is not able to provide anything custom at this time. [If you are local to the Mesa, AZ area, check out our friends at graham’s Neon for custom work]
In the rare case that you receive your item damaged or defective, adequately document the products condition and bring it to our attention immediately.
Nice Guy Neon is currently only shipping within the USA lower 48.
All Sales through Nice Guy Neon are final. We do not accept exchanges or returns. In the off chance that you receive a damaged product, please notify NGN and proceed to your local Neon or sign repair shop to patron their business.