Nice Guy Neon Refund Policy
All Sales through Nice Guy Neon are final. Eligibility for requesting a refund is limited to the condition of the item upon arrival. Requests for refunds and cancellations are reviewed on a case by case basis.
I. Eligibility
Products eligible for refund must arrive damaged or in non-working condition. Customers will have the option to request a refund for up to 50% of the sale price.
1. Time Frame for Requests
Customers must initiate refund requests within 72 hours of receiving the product.
2. Condition of Products
Photo documentation and a detailed description of the damaged or non-working product are required at the time of the refund request.
II. Refund Process
Refunds are limited to 50% of the sale price. Customers must promptly provide photo documentation and a detailed description of the damaged or non-working product.
In the event of an order cancellation request, the request will be reviewed individually and a determination made if a refund or a cancellation penalty fee will be issued.
Direct all refund and cancellation requests or questions to NGN@niceguyneon.com.
Requesting a refund or cancellation does not guarantee the approval of said request or refund dispersment.